Pricing

Two tiers. Simple per-provider pricing.

Per-provider pricing, billed annually (month-to-month +25%). No per-call fees. Every plan includes a 90-day pilot with dedicated onboarding.

Front Desk AI
$2,500/ provider / mo

Replace your front desk. Keep your patients.

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  • Voice AI Receptionist — 24/7 call answering, appointment booking, patient lookup
  • Smart Intake Forms — conditional forms via SMS, insurance card & ID upload
  • Payment & Copay Collection — Stripe Checkout, SMS pay links, automated reminders
  • Appointment Reminders — SMS at 72h, 24h, 2h with confirmation tracking
  • No-Show Detection — automatically flags missed visits for follow-up
  • Review Requests — post-visit Google review links
  • Patient Satisfaction — post-visit star surveys with staff alerts on unhappy patients
  • Workflow Engine — automated agent-to-agent chaining
  • Practice Intelligence — surfaces your practice activity & insights
The math

Billed annually at $2,500 / provider / month (month-to-month +25%) plus a one-time $2,500 onboarding. Front desk costs ≈ $4,400/month per location. Example savings: ~$31k/year.

Recommended
Full Operations AI
$3,500/ provider / mo

Your entire back office. Revenue-cycle agents rolling out in early access.

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  • Everything in Front Desk AI
  • Eligibility Verification — real-time insurance checks before appointments
  • Copay & Benefits Lookup — exact copay amounts from payers
  • Claims Processing — electronic submission, denial handling, resubmission
  • Prior Authorization — initiation, tracking, follow-up with payers
  • Collections — 30 / 60 / 90 day escalating payment reminders
  • Referral Tracker — automated follow-up, completion tracking
  • Fee Schedule Management — CPT code tracking, underpayment flagging
  • Rx Refill Processing — patient requests routed to providers
  • Cross-Practice Benchmarks — anonymized peer comparison insights
The math

Billed annually at $3,500 / provider / month + 5% of monthly collections (month-to-month +25%), plus a one-time $5,000 onboarding. Replaces $90–130k/year of front-desk, billing & collections cost. Advanced RCM agents are rolling out in early access. Example savings: $60–100k/year.

90-day pilotPer-provider pricingMonth-to-month +25%HIPAA BAA included
The pilot

Every practice is different. Every plan starts with a 90-day pilot.

Dedicated onboarding lead. Written success criteria. Weekly check-ins. If we don't deliver the ROI we promised by day 90, you walk — no fee, no obligation. After the pilot, you go month-to-month at the tier you selected.

Common questions

Still have questions?

The answers most practices ask before signing on.

Is this per-provider or per-practice?
Per provider, per month. Front Desk AI is $2,500 per provider / month; Full Operations AI is $3,500 per provider / month plus 5% of monthly collections. Headline prices assume an annual commitment — month-to-month is available at +25%. A one-time onboarding fee applies: $2,500 for Front Desk AI, $5,000 for Full Operations AI. Calls, SMS, and patient communications are unlimited within each tier.
What happens after the 90-day pilot?
If we've delivered the ROI promised in your pilot agreement, you continue on a month-to-month subscription at your selected tier. If we haven't, you walk away — no fee, no obligation. Pilot terms and success criteria are agreed in writing before kickoff.
Can I switch tiers later?
Yes. Upgrade from Front Desk AI to Full Operations AI anytime — prorated and effective immediately. Downgrades take effect at the end of your current billing cycle. No switching fees, no lock-ins.
Is there a long-term contract?
Headline pricing assumes a 12-month commitment; month-to-month is available at +25%. After the 90-day pilot you can go month-to-month and cancel anytime with 30 days' notice. We earn the relationship every month — that's the deal.
How long does setup take?
Under 48 hours from contract-signed to first live call. EHR integration typically runs 2–6 hours, phone forwarding is instant once the port is configured, and agent configuration takes about 30 minutes with your dedicated onboarding lead.
Are there per-call or per-minute charges?
No per-call or per-minute charges. Both tiers include unlimited calls, SMS, eligibility checks, and patient communications. Pricing is per provider, per month; Full Operations AI also includes 5% of monthly collections. Headline prices assume an annual commitment — month-to-month is +25%.
Is Perpetua HIPAA-compliant?
Yes. We sign BAAs same-day with every practice. Data is encrypted at rest and in transit. Every subprocessor that touches PHI has a signed BAA before it's turned on in production.
Does Perpetua work with my EHR?
We support direct connections to Athena, eClinicalWorks, DrChrono, Epic (via Carequality), Kareo/Tebra, and more. If your EHR isn't listed, we'll add it during onboarding.
Will this replace my front desk?
Front Desk AI is designed to replace your front desk function — call answering, scheduling, intake, reminders, no-show follow-up, payment collection. Most practices reassign existing front-desk staff to in-person patient care or eliminate the role through attrition. The math in your ROI line assumes full replacement.
Still deciding?

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